Case Study: ReachWell's Impact on Scuola Vita Nuova

A study by Lean Lab Education shows that ReachWell empowers families to get engaged with their children’s education and gives schools a simple yet powerful platform to keep families informed and participating.

Jessica Digiovanni, Scuola Vita Nuova's principal, had a challenge that many schools face: she struggled to effectively engage all families at her school. Scuola Vita Nuova (SVN) is in the heart of Northeast Kansas City, and their student body represents a variety of cultures and languages. Almost 70% of students speak a language other than English at home, including Spanish, Somali, Vietnamese, Arabic, Burmese and Swahili.

Previous Solutions Added More Work, With Less Than Ideal Outcomes

"Family engagement is really important at SVN," Digiovanni said. "With that comes some challenges in any setting. At our school, we were finding that sometimes our traditional modes of communication, such as paper flyers, were a waste of time and money." When Digiovanni opened students' backpacks, she would find crumpled up papers and flyers that never made it to the hands of their parents.

Robocalls and emails also proved ineffective. "If parents didn't answer the call in that moment, we couldn't be sure they were getting the message, and email was just not a mode of communication that our families regularly used."

Despite the effort and time Digiovanni and her team spent on family communication, families and students took the brunt of ineffective systems. Families were missing out on really important information regarding their child's education and important school events.

Implementing ReachWell: Getting More Results for Less Work

SVN rolled out ReachWell for both the main office staff and teachers to better communicate with families. The school uses the calendar sync function to keep families up-to-date on events and activities, and the resources tab gives families access to academic and social tools.

From parent surveys and teacher interviews, Lean Lab Ed measured overwhelmingly positive results for both families and staff.

86% of families feel extremely informed about school information with the ReachWell app
80% of families receive more frequent communication from the school with the ReachWell app
70% of families are more aware of how well my child is progressing along academic standards with the ReachWell app.

The study shows that the ReachWell app fosters:

Immediate action : “ReachWell has been a great support in collecting paperwork needed for students to attend field trips. Right after the notification, parents will stop and drop off the paperwork at SVN or provide it to their students.”
Quick access to information : "Families are able to see event information immediately via their phone, instead of having to wait via the mail to get a notification or via their students.”
Family-Teacher connections : “It gives a bridge to teachers to share a message and know that parents will be able to understand in their native language.”

Click hereto see more details from Lean Lab Ed's research study.

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When Residents Don’t Trust You: How to Still Keep Them Safe and Informed

By Zuben Bastani • June 17, 2025

Government distrust is at an all-time high. Many residents are wary of sharing their personal information with public agencies, often due to fears of surveillance, spam, or data misuse. This hesitation is especially acute among low-income and unhoused individuals who frequently change phone numbers due to service lapses, making traditional outreach efforts ineffective. Most public communication systems fall short. They rely on platforms like Mailchimp or Constant Contact, which get lost in crowded inboxes. Social media, while pervasive, is designed to harvest data and push ads—not to protect user privacy. Even emergency alert systems often require residents to sign up and share their location, further eroding trust. Text messaging, often called the holy grail of communication, is no longer a guaranteed solution. People guard their phone numbers carefully, especially when interacting with the government. They fear being spammed or having their data sold. So how can agencies inform and protect the public without breaching their trust? A New Approach to Community Communication Using ReachWell's extensive experience and broad customer base, here are some recommendations to consider when engaging your community in a less intrusive yet more effective manner: Offer Communication Choices : Let residents decide how they want to receive information—whether it's through text, email, voice calls, app notifications, or a combination. This respects personal preferences and helps reduce message fatigue. Respect Anonymity : Not everyone wants to share personal contact details. Provide anonymous access to messages via public channels or apps that don’t require identifying information. Support Multilingual Access : Language should never be a barrier to safety or services. Translate messages into the primary languages spoken in your community, and consider text-to-speech options for low-literacy audiences. Allow Topic Subscription : Let people select specific topics or groups they care about. Targeted messages reduce noise and increase engagement. Minimize Data Collection : Collect only the data you truly need. Avoid tracking location or behavior unless absolutely necessary—and be transparent about what is collected and why. Ensure Accessibility : Meet or exceed accessibility standards (such as WCAG 2.2 AA compliance) so all residents, including those with disabilities, can access and understand public messages. These practices foster trust, improve message delivery, and help ensure no one is left out of important conversations—especially in moments of crisis or community need. Expanded Real-World Examples: Trusted by Diverse Communities El Paso County, CO (Colorado Springs area) uses ReachWell to distribute emergency alerts—including shelter-in-place orders and missing persons reports—in over 130 languages. Residents can receive alerts even without providing contact information. The Town of Carbondale, CO keeps its multilingual and low-literate residents informed of community events, social services, and public works projects using WCAG 2.2 AA-compliant messaging and text-to-speech capabilities—ensuring no one is left behind. Tucson, AZ : Child-Parent Centers, a Head Start provider, uses ReachWell to keep 500+ staff updated on safety alerts, training sessions, and HR notices across 130 languages—building internal trust through inclusive communication. Boulder County Housing Authority ensures ongoing connection with residents—even after their contact information changes—by sending updates about emergencies, upcoming maintenance, and resident services using ReachWell’s multilingual and anonymous outreach tools. Conclusion Building trust with residents starts with giving them control. When governments let people choose how they connect, what they receive, and in what language—trust grows. ReachWell is proving that communities can be kept safe and informed without sacrificing privacy or accessibility. When people don’t trust the system, it’s time to change the system. ReachWell is doing just that. BOOK A DEMO TODAY